We Are All Friends Here. Right?
Written by Russ on April 17, 2008 – 1:12 amAlternate Title: How Much of Your Friend Am I?
I’ve returned from a ridiculously refreshing trip to Miami, and I am more exhausted than I’ve been in recent years. I feel like I’ve got so much ahead of me and a lot on my plate right now, but none of that is a bad thing.
The IA Summit was fantastic. There was a slight hitch in the initial giddy-up, but it did not take too long to forget about it. We moved on with the great learning, sharing, connecting and, oh dear lord the Twittering!
No, really. The Twittering was unbelievable.
The Twittering was constant; it was almost a backdrop to the entire event. Twittering was shared notes, timely jokes, a loudspeaker and an invitation system. Twittering kept pelople connected and helped in making decisions about various presentations, meals and meet-ups.
In 140 characters or less.
My New Friends
I’ve got all these new “friends” who are following @russu, and all these great people that I’m now following. I’d be lying if I didn’t say that we’re probably going through a touch of IA Summit withdrawal–but it’s very nice to hear that everyone is arriving home safely, or at least well on their way. In the time that has passed from authoring to publishing, I’m surprised to say that the twittering remains pretty active.
And that is all pretty cool stuff, right?
Right.
Really!
But it’s a “level” of cool. These followers–some mutual and some one-way–are possibly a “level” of friend/acquaintanceship that is introduced into Andrew Hinton’s preferably titled “Cyber Space”.
Huh. That all sounds like I’m new to Twitter. I’m not, but I’m a new and improved “extreme” user now, I think. I’m trying to dial it down for the folks who still have to listen–that is, I want to keep you listening, so I want my Tweets to be minimal on the worthless noise side, whenever possible.
As I was looking over my “Twitterati” (as Livia Labate coins), I was trying to figure out how many of them I have as friends on Facebook and/or LinkedIn, Instant Messenger or otherwise. I’ve also been trying to understand and evaluate the “currency” of the following/follower lists–and whether or not the currency is legit or just in/outbound popularity whoring. With someone like Guy Kawasaki, I do not believe it is the latter, but for a regular Joe like me, I think there would be a lot less value if my numbers skyrocketed for no real reason. I guess there is something to be said about selective-friending based upon your own ecosystem credibility.
Huh. Now I sound almost kind of pathetic.
Maybe I should figure out just who “Russ” is in all of this, first.
Who Am I?
If I could quote an Indigo Girls song here, I’d say this:
“I’m just a mirror of a mirror of myself” -Least Complicated (there’s some irony for you)
See that? I’ve always thought that line was really taken from Johann Wolfgang von Goethe:
“I am not who I think I am and I am not who you think I am, but I am who I think you think I am.”
That, to me, also tells me that with each Identity I create, I have the potential to become a different person to each person that I think is watching me at any particular moment. That also means that Identity (and I’m looking at you Christina and Gene) may connect to a variety of different channels that, based upon how they are used, force you to manage your multiple identities in multiple ways.
So, uh, WTF, right?
It’s bad enough that I have to figure out who I am as a husband, a father, a larger family ecosystem with its own subgroups, as an employee and/or an employer and as a client or a co-worker. That’s a lot to manage–you simply cannot just be Ward Cleaver these days.
I wonder if this is what Flip Filipowski meant when he said [paraphrasing here] that he would not want to be alive in the future, because even the smartest of people today would probably come across as fairly feeble-minded.
We have a lot more to contend with. A lot more social structures. A new personality for each identity and a new set of the 3 mirrors to consider, calculate and present. The layers upon layers of honeycombs that we’re forced to manage, keep up with, and continue to add to as each new Next Big Thing(tm) is introduced is only increasing.
Holy Multiple Personality Disorder Batman!
Maybe “friends” now has varying degrees of intimacy. On Twitter, my friends (people I follow/follow me) are people I can share micro-formatted quips with. Perhaps I know all of them, perhaps only some of them, but mostly, there’s some level of shared interest (with the exception of the TwitterSpam that was bound to happen). In many cases, they may be people that I find interesting enough to want to hear what they have to say and they’ve simply extended me the courtesy of returning the favor.
On LinkedIn, I’m Russ the Professional(tm). It almost sounds like it should have a theme song. But that’s who I am. I can perform a few activities that may provide a bit of whimsy around me, but I want people to see me as a resume.
On Facebook, I’m Russ the family man. Pictures of my family abound and my contacts are mostly personal or innocuous sort of connections with people that I probably would have had a difficult time saying “no” to.
On Twitter, I seem to have flocked toward connections that share the same professional passions, or people that I can learn a lot from. Watching the rapid-fire splatter of these 100 or so people pushes me more than I ever could have imagined.
Who am I everywhere else? More importantly, who do I think you think I am, right?
For some, this must feel like being in many secretive dating-like relationships, if you’re not managing your identities in the context of your “true” personality.
I Think What I Think You Think When You Don’t Tell Me How You Think
This does not imply that you are aware of my desire–or that you even care–about how I want you to think about me. It does mean that it has to be dealt with; dealing with friend/fan requests, messages, emails, tweets, etc. are all two way.
I’m crazy, right?
Think about it–barring the “email must have gotten lost in the tubes” or “caught by my SPAM filter” scenarios, in general, the emails make it through the system (and I still SWEAR I didn’t receive the Xbox emails from Microsoft!). The Tweets may not, and other “Beta” types of things may have failures, but email mostly works. Even if its usage may be declining in youth.
“You cannot not communicate.” -Erik Spiekermann
That is my point.
When you do not reply to an email, an SMS, a telephone call or even a D message or specific tweet, you run the risk of sending a message that is open to someone else’s interpretation.
If I send you an email and I don’t hear from you within a timeframe I deem to be acceptable, some little voice somewhere starts to churn out an interpretation.
“Russ hasn’t replied to my email in 2 days–he’s always online! What a jerk, he must be avoiding me…”
Ugh.
Now we’re dealing with response times that are becoming almost uncanny. Think about it–even in the mid-90s, people really weren’t using much email (but, oh, for those of us who were, Pine was simply awesome!). You still had to get a birthday card from your grandmother with a $5 bill in it. Now, your mom can send you an eCard and dump $50 into your PayPal account, and as long as it’s before midnight on your birthday, she’s cool.
This also forces us into shifts in etiquette–if not presence, right? This is where I am. This is why I’m not responding to you RIGHT NOW!
We all know how to set our statuses in Instant Messenger, but how do you handle explaining your (in)ability to not respond timely?
In Twitter, people sometimes “sign-off”:
Off to bed.
about 3 hours ago
Why? To formally announce a status and not offend anyone who is within the realm of Twitterspace that is being co-occupied. Apparently, there is some new twittettiquette going around (yeah, I just made that word up, but I own it now: twittettiquette).
That, however, just depends. Upon you. The type of person you are and/or the type of person you want to allow others to perceive you as. Sounds familiar…
My New Friends?
I’m not sure I’ve figured out exactly who I am or what I am thinking all the time just yet, but I feel like I can at least start to discuss this whole friendship thing a little better. Don’t get me wrong–I know who Russ is, I’m just not always sure that he’s being perceived the same in all places.
This exhaustive social system is sometimes hard to manage–and difficult to interpret.
How many places are we all connected today? We’re all aware of LinkedIn, Facebook, MySpace, Flickr, Twitter, the blogosphere and all the other variations like Bebo, Naymz, maybe Spoke and the new one that will launch tomorrow.
We all have some of the same people in all of those connection points, but most likely not all of them. We share different friends with different people in the different social locations. The Cloud that connects all of the people in the world to me–and it’s not like I’m Captain Popular (more like Æsir, I’d say)–is probably so very large at this point that even a single new connection is likely to have a very large cloud of their own that would ultimately expand both clouds… The notion is kind of daunting.
Are We Friends?
That’s the big question, right? Has the word “friend” started to become as meaningless as Disney’s use of the word “princess”? Don’t get me wrong, Disney still makes tons off of princess (and many princesses’ fathers), but the more the term is misdirected to an inaccurate source, the more it seems to lose its value.
Does that mean I should not want my new “friends” to be my friends? Heck no! I consider myself lucky to have the connections that I have. I consider it to be a requirement on my end to stay connected and to reconnect in the future as much as possible.
What it does mean, however, is that some of our friends most likely aren’t people that we’re really friends with, at least not like it was “back in the day”. Back in the day, people had high school friends that were lifelong friends and who often stayed within the same communities for generations.
Today, we can meet new people online and form lasting relationships–I’ve run a message board for several years and more than one couple have met there and gotten married. I’m not making this up, but I’m not doing Warfel-level research, either. Certainly, most of us have heard of Second Life Marriages, right?
We’re Not Friends
Sometimes, it can be as simple as that. We’re not friends, I don’t want to be friends with you and I don’t want you to be lurking around in my “trusted” circle.
But sometimes you just can’t say “No”.
How do you tell the annoying co-worker that you don’t want them lurking into your Facebook? (How do you know if you’re the annoying co-worker? I’m not arrogant about my relationships, but most of the time I don’t want to impose on “acquaintances” lives by “friending” them inappropriately. Imagine the (mis)interpretations possible) They don’t need to be looking at your Jamaican escapades or peer into your family photos or whatever–but we fear the hallway discomfort or retribution from not accepting a connection. We feel obligated to share ourselves to the point that the selected membership of our friends starts to turn into a college kegger where someone always ends up throwing up in your room–and the door was locked when the party started.
Have you ever had someone on LinkedIn ask you for a recommendation even though you barely know them? How did that make you feel?
Exactly. Even the avoidance of the request can sometimes be difficult.
The concept of “Friend” is becoming more and more watered down. Acquaintance still exists, but acquaintance doesn’t sell page views.
Let’s Keep In Touch
Never since the IA Summit have I ever even considered that the notion of a business card could change so much. I wondered, in hindsight, if it would have been useful to have linked to my blog on my business card and if my twitter account would have been acceptable as well. Is that extending an open invitation to follow me around and converse? Am I desperate for friends if I do such a crazy thing? Do I think that anything I say is that important that I other people actually care?
For that matter, what do you think about it? What if my business card linked to a single page where you could sign-up and show a pre-determined part of your “online social-ness” to me and in return, I could show you as much as I am willing to show?
The image above represents all of the social presences/identities that you have, with one interconnecting point. The grey areas are “allowed” access points that each user is providing. The blue and green display the others that are unshared/private. That doesn’t mean that they’re still unable to be found, just not unlocked to someone else, which means that there is still a potential for social fallout with people that you are not sharing certain accesses with. Even if we find a single, unified standard approach to all of this… There’s still a management issue.
This, Too, Shall Change
I’ve recently gone “Facebook Dark” in my status at (where else?) Facebook. My interest has waned. My desire to keep my status updated to the dozens of folks who are connected to me has gone away. I’m tired of worrying how someone down the hall from my office will (mis)interpret something that may have nothing to do with them or work or whatever. I’m tired of the chore it is to be Facebook Russ, with the exception of uploading a few photos for a specific set of friends. Most of the people that are connected to me are not parents and most likely won’t care that Avery smiled for the first time today.
Maybe it was the work on the Facebook Application that I did that had me playing in that sandbox a bit too long. Or maybe it’s just exactly what I stated above. Maybe I want a new walled garden and maybe I don’t want to have to hurt anyone’s feelings in order to do it. Maybe I no longer feel the need to keep count of my friends and maybe I no longer feel as connected to some people I (selectively?) added.
Maybe, as someone joked at the IA Summit, that “People You May Know” widget on the side is really just a “People You Don’t Like That Much or They’d Already Be Your Damned Friend.” Maybe I’m tired of being reminded about people that could be in my Facebook Posse. Maybe it’s just Facebook overload.
Do you even talk to everyone you’ve Facebooked? Have you ever felt like typing the URL for (insert social networking site here) is just too heavy of a task? Undoubtedly, someone you haven’t spoken to in years is trying to bite you with their zombie or someone has sent you the latest kitty photo that you’ve yet to see in one of your 20 email accounts. When it becomes a chore to keep up with an identity, it can be difficult to figure out what has changed.
Most likely, the change is in you.
The Nail in the Coffin
Death and the Social Networks: It’s kind of a grim thought, and no one really talks about it. I’ve had loose discussions with others about how companies simply do not think about death. Companies never really consider that someday, we’re all going to die. We’ve yet to lose an entire generation of emailers, if you think about it.
Sure, people have died, and Yahoo! has had to be taken to court to be forced to give up private information, but people and companies do not think about the mortality of their connections.
What happens when I die? Where do my social networks go? Who gets to see them? Who gets to tell them?
I don’t even know how obituaries work anymore! The new connections that I’ve been making are very rarely geographically close enough to read about my death in a newspaper. My wife wouldn’t know how to track down anyone and let them know. My “local” or “in real life” friends wouldn’t know about this type of thing; half of them are just barely getting into LinkedIn (although most of them now seem to have a Blackberry Pearl–I’m not sure what that means).
In the future, probably not long after we start seeing a generation of emailers begin to die, companies will have to face the morbid task of requesting users to select a “proxy” or some other designated person who can have access to their accounts and handle any affairs that may need to be wrapped up.
The social implications can be huge. The more global, the more connected, the more we are not required to pick up the phone to hear a voice or walk into another room and physically see someone in order to communicate together, the more it will seem as if a voice just fades, and then ceases altogether.
This Brand New Era of Communications can be awesome in its unending methods of connectivity.
But, it might even be kind of sad.
Posted in Community, Resumes, Social Networking | 4 Comments »
Microsoft Xbox Makes Good… Sort of.
Written by Russ on April 15, 2008 – 10:35 pmI don’t think Microsoft actually did enough, mind you, considering that it has been over a month since the issue was blogged about.
Today, I received a call from the Better Business Bureau’s “Microsoft Representative”. Apparently, they have persons at the BBB dedicated specifically to dealing with issues that people have with them.
They’re big enough, so I suppose it makes sense.
My Rep gave me a call to let me know that Microsofit is providing me with a free code for 1 full year of Xbox Live!
Woo Hoooooo!
That’s exactly what I wanted back.
And it kind of figures that I think they should have done more than that since this wasn’t my mistake and I lost several hours of my time dealing with some unyielding folks, but that’s okay. I should be all good.
I type this without the benefit of actually sitting down in front of the Xbox to find out. The IA Summit was over the past weekend and all the intense learning, the crazy connections and over-the-top Twitter action has me more energized than I can remember being in recent years. And wholly exhausted at the same time.
And thanks, Microsoft, for giving me what I asked for.
Posted in User Experience | 1 Comment »
Face the Money
Written by Russ on April 3, 2008 – 2:01 pmI worked at a Burger King in high school for 2.5 years. It wasn’t a terrible experience (for me)–I came out of my nerd shell quite a bit and learned a lot about a world outside of my front door that I probably would not have otherwise experienced.
The lesson I learned that I keep with me to this day came from one of my least favorite bosses–a woman by the name of Sandy. I’m sure Sandy didn’t really give a crap about a bunch of high school kids who were more interested in flirting and planning parties than in keeping her restaurant clean and all that, but one time when she caught me hanging out in the drive-thru trying to hide from her view, she fired-open my cash register and took a look.
I’m pretty sure that gave me a good scare–it seemed like there was always someone taking money from the tills and subsequently getting fired. That person was never me; my parents would have killed me–regardless of anything a police officer or cell mate could have done, that thought was one that terrorized me. Plus, I made minimum wage, drove a ‘76 White Chevy Impala and gas was a helluva lot cheaper than it is today. I had it all.
Sandy looked at me with a bit of a disgusted look and told me to “Face your money”.
“Huh?”
She told me I should face the money–even if this wasn’t a career for me, I should be taking some pride in my work and I should make sure that all the money was facing the same way. Not only would it make the job of counting my till a lot easier for me (and her, of course), but it would make the customers feel less concerned about a pimply kid handling their cash when it came back neat and orderly.
“Okay.”
Simple enough, really. But Every. Single. Day. I think of this. NO ONE faces the damned money today. Unless there are a bunch of fresh, crisp bills from a bank, you very rarely get your money back facing the same way. Cab drivers may be the exception to this, for what it’s worth.
I’m sure this is one of those “oh whatever” types of things, but wait until the next time you grab a coffee or a lunch when you’re not using a debit or credit card.
Every time I pay cash, I find myself being the slow poke in front of the line trying to straighten out the bills so that they sit right in my wallet–the more valuable in the back, all the way up to the singles.
Blind people take their money and apply folding patterns–think of what this means to them. Think of how this little batch of organization of money helps you out in so much of your daily life. Think about how little effort it truly requires for that cashier to keep their money “faced” so you don’t have to slow down the line, risk dropping your wallet/purse/fanny pak, whatever it is.
My point today is simple: Identify simple tasks in your life that you’re over-looking and find ways to make them work outside of your sphere of reference. I’m not a cashier anymore, but every time I have to face the money, I think about Sandy and her lesson, and where I am today.
Sure, Sandy didn’t make me the stunningly mediocre UX Practitioner you read about today, but she did teach me that you don’t have be overtly anal-retentive to be organized and to have a downstream impact.
Start small. The big stuff will follow.
Posted in Usability, User Experience | 1 Comment »
How Do You Display Your Samples of Work?
Written by Russ on April 2, 2008 – 1:38 amI started out this year by trying to find the right ways to rewrite a disastrous resume, explain what IA UXD is and now I’m trying to figure out the best way to tackle something that I’ve heard a lot of people (besides myself) in User Experience Design face challenges with:
How do I show samples of my work / my portfolio?
Almost anyone who is going to be interested in engaging you will want to see a portfolio of work in some form. The challenge lies not only in how to show that work, but when and where. I happen to be pretty particular about these sorts of things and I have ideas about an approach that works best for everyone invloved.
First and foremost is the how. How do you show this work? I can’t imagine that someone actually wants to receive the 26mb zip file with everything you’ve ever done. Full disclosure: I’ve sent that file out before and as I type this, I’m feeling more than a little embarassed by it.
I like to have control over the situation. If samples of work are going to make or break the situation, then it is best to be present when the samples are being reviewed. If that is not an option, you have to make a judgment call, and that’s never fun to do. You have to also ask yourself some questions about the party asking you to do this–what is their motivation? Why do they need to see samples of work before they’ll discuss an opportunity with you? Will they send you samples of their work so that you can determine whether or not their work product is at the same level as yours?
That last question is a doozy, but it’s also a fair question to consider. The interview process is two-way, that should never be forgotten, and if you bring more to the table than the company can currently provide to its own clients or you will offer a significant improvement to an internal workflow and/or process, that’s a negotiation point that could be the difference between being hired as a Senior Information Architect and a Director of User Experience.
Not so much of a doozy now, is it?
The when and where aspects come next. You’ve got to figure out what works best for you and what you’re willing to provide. I’m not the only person who has sent off nice samples of work only to never get another call back. I’m sure I’m not the only one who was seen their work product (or at least a very close cousin of it) show up from a previous prospective employer later in their career.
The ideal situation is to be present, in-person with whomever is going to review your work. There is always more to the story than any particular piece of work is going to show. Many not-so-great decisions are made regardless of the recommendation of a good UX designer and you should be given the opportunity to explain it. Plus, you need to allow the other party to ask the I-swear-if-I-get-asked-it-one-more-time-I’ll-scream-instead-of-simply-fake-laugh-and-answer-it question of, “When does the UX process end?”.
In the unfortunate event that you are not allowed to be present, you should present your work product in a fashion that shows your skill, provides some insight and doesn’t give away the whole magilla. This is why it makes sense to take a step back and analyze what your various work product is, organize it and prepare it to be seen by the right people and with enough information to move you along to the next phase of whatever (interview, sales) process that you are in.
Enough of this palaver. On with the show!
I started talking with peers in the IA/UX community about this dilemma. The general response was similar to what I’ve already discussed. The other response was that none of us really want to read someone else’s white paper about how involved they were in a project–those things serve a purpose that is generally not in an interview or sales pitch. Save the tree.
My approach, based upon previous experience as a mediocre designer, my desire to not give anyone else a free ride on my sweat and to gain control over how work product is displayed. The solution: Password-protected samples, with screenshots and summaries.
Pretty simple, pretty straight-forward and pretty well-received by a number of peers and other UX/IA managers.
First, I created a login screen. Sounds pretty simple–and it was:
As I went through the process and had a couple of people reviewing it, I decided to add a “Samples” tab in the top-right corner of the screen. This only appears if in the samples section and not on the rest of the site. To the rest of the world, it simply does not exist–and I’m okay with that. You’ll need to make that decision for yourself, obviously.
After much deliberation (see all that rambling above), I decided that my best approach was to categorize the work product that I have into logical sections, mostly based upon the types of deliverables I’ve been asked to provide samples of. The sections that I ended up with are:
Presentations
Personas
Site Maps
Wireframes
Other Documentation & Deliverables (Content Matrix, Annotations, Functional Requirements and Prototypes)
Once logged-in, a user would see a single-page listing of all of the deliverable types, a sampling of key deliverables and, for posterity, the ability to download resume versions. Each deliverable displays a thumbnail image, a title and 2-3 descriptive sentences about the project.
Additional peer review provided me with unanimous feedback: The amount and the voice of the content were perfect for what I set out to achieve. No one felt as if they were being overwhelmed–a couple of people even said that they enjoyed reviewing the samples because they felt they were in an easy, conversational review that was painless to get through.
I’d pay for that kind of feedback. That’s a beauty of the IA/UX community–I’ve never met a more willing, insightful and generous group of people.
When a user selects a specific deliverable from the main page, they are displayed the corresponding detail page. The detail pages display a recant of the overview of the project, 1-3 screenshots of the deliverable and a caption for each of the screenshots. I also provided navigation at the bottom of the page to allow users to view the page and quickly move on to the next sample.
I still have a page that links to full deliverables available–but that’s available for me. I don’t feel like it’s fair to anyone I’ve worked with / for to freely expose the work product that I’ve done while working with them. How you choose to manage this is up to you; I feel as if this solution works best–for me. This allows me to maintain control over who is seeing what, and when.
As always, your mileage may vary, and “it depends” on what will work for you.
What About That Login Page?
Great question! I’m glad you asked.
I spent a fair amount of time searching for the right solution–there are many, many out there and they range from “Wow, you really need to be an expert” to the equivalent of trying to translate hieroglyphics.
Then, I found what may have been the easiest solution to meet my needs. The only catch is that you will need to have access to your PHPMyAdmin / MySQL database so you can add usernames and passwords, but if you’re able to build this out, building out the ability to manage users should not be too difficult.
I found the PHP Loging Script Tutorial at PHP Easy Step. I found that building my pages took me less than an hour and that the only thing extra I needed to do was to make sure that you re checking for an active session on each page so that users cannot deep link to any of your samples without you being aware of it. That code is:
< ?
session_start();
if(!session_is_registered(myusername)){
header(”YOUR LOGIN PAGE HERE”);
}
?>
Of course, you do not need to use your login page upon a failure, you can just throw users to any page or other website that you’d like.
This concludes my lessons learned–hopefully you are able to find these useful. I’m more than willing to help you put together a login/password page in the event you find yourself hitting brick walls.
Posted in Presentations, Resumes, User Experience Design | No Comments »
